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AEL - Mutual Rights & Responsibilities

  • Adult Education Center
    Subject: Mutual Rights & Responsibilities
    Applies to: All Programs

    Consent to Services
    Effective: 07/01/2019
    Revised: 08/10/2020

    Our goal at Adult Education Center is to offer you the highest standard of professional service. To inform you about our services, the following mutual rights and responsibilities have been outlined for your review. These guidelines are intended to make our work together productive and beneficial. You have been given two copies of this agreement. Please keep one for your records. The other one is to be signed by you and the agency representative assigned to assist you.

    Please do not hesitate to discuss any aspect of this information with your agency representative.

    We welcome your participation in our program and look forward to working with you.

    To learn more about how well the Adult Education Center’s programs are working, we routinely assess participants at the end of the session. For statistical purposes only, tests and/or surveys may be administered to collect non-identifying information. The information you provide will be combined with that from other Learners /clients and analyzed as a group, not by person or family. This information is used to evaluate and improve our programs. This information will be kept confidential.

    I acknowledge that I have read (or received an explanation) and understand my rights as a learner/client, the grievance procedure, agency rules, and the terms under which my rights of confidentiality will be waived.

    I also acknowledge that I am receiving a copy of this document. My signature below signifies my consent to abide by these terms and receive services as a learner/client of Adult Education Center. I understand the Adult Education Center is an Equal Opportunity Employer/Program. Auxiliary Aids and Services are available upon request to individuals with disabilities. (Please request reasonable accommodations a minimum of two business days in advance.) Relay Texas: 1-800-735-2989 (TDD) and 1-800-735-2988 (Voice) or 711.

    My signature below indicates my receipt and review of the Agency’s Mutual Rights and Responsibilities and Privacy Policies.

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  • Business hours for the Adult Education Center located at 2246 N. Washington Avenue, Pearland, TX 77581 are: 8:30 a.m. to 8:30 p.m. Monday through Thursday. 8:30 a.m. to 2:00 p.m. on Friday.

  • Adult Education Center
    Subject: Mutual Rights & Responsibilities
    Applies to: All Programs

    Learner/Client Rights
    Effective: 07/01/2019
    Revised: 08/10/2020

    MUTUAL RIGHTS AND RESPONSIBILITIES
    LEARNER/CLIENT RIGHTS

    1. You have the right to receive services without regard to race, religion, sex, ethnicity, age, disability, or socio-economic status.

    2. You always have a right to be treated with respect while receiving program services with your privacy and personal dignity recognized and respected.

    3. You have the right to receive adequate and compassionate services regardless of the source of financial support.

    4. You have a right to request review of your case record(s) on agency premises.

    5. You have a right to expect an adequate number of competent, qualified, and experienced staff to supervise and implement your individual plan of service.

    6. You have the right to refuse services and to be advised of the consequences of such a decision.

    7. You have the right to actively participate in the development and periodic review of your individual training education and career plan of service and to know the qualifications of staff providing services.

    8. You have a right to request, either verbally or in writing, a statement regarding your concerns, problems, comments about services, or requests for services be placed in your record.

    9. You have the right to a compassionate and safe environment free from abuse, neglect and harassment and exploitation.

    10. You have the right to request the opinion of a consultant (at your own expense) or a review by the staff of Adult Reading Center of your individual plan of service.

    11. You have the right to refuse to participate in research or videotaping without compromising access to services and programs.

    12. You have a right to lodge a complaint and reach resolution.

    13. You have the right to receive a complete explanation of your rights in clear, non-technical terms.

  • Adult Education Center
    Subject: Mutual Rights & Responsibilities
    Applies to: All Programs

    Learner/Client Classroom Rules
    Effective: 07/01/2019
    Revised: 08/10/2020

    Adult Education Center provides our Learners /clients with a classroom environment designed for individuals to develop and thrive while pursuing their personal, educational, and career goals. The following rules have been established to ensure the instructional and programmatic atmosphere are progressive and not disruptive.

    1. Learners /Clients must be on time for class and tutoring session (s).

    2. Learners /Clients must attend class regularly. If you are going to be absent, inform your Teacher or Tutor. If your teacher or tutor could not be reached, contact the office at (281) 485-1000.

    3. No more than three excused absences will be allowed. Failure to comply will result in Learners /clients being dropped from the class or termination of tutoring.

    4. Dress appropriately. Clothing with offensive slogans, graphics are prohibited.

    5. Learners /Clients must sign-in and sign-out for each class.

    6. Permission is required to use the Computer Lab. No food or drinks are allowed.

    7. Learners /Clients must complete progress tests during each semester.

    8. Learners /Clients must keep the classroom and bathrooms clean.

    9. No children are allowed during class or tutoring sessions.

    10. No disturbances are allowed during class or tutoring sessions.

    11. Learners /Clients cannot give money to teachers, volunteers, or tutors.

    12. Learners /Clients must use the recycle bins that are in the Adult Education Center Locations.

    13. Drinks (water, sodas, and coffee) & snacks are $0.50 each.

    14. All books must remain in the classrooms. No writing is allowed in books.

  • Adult Education Center
    Subject: Mutual Rights & Responsibilities
    Applies to: All Programs

    Learner/Client Safety & Ethical Practices
    Effective: 07/01/2019
    Revised: 08/10/2020

    Weather Emergencies: In the event of severe or inclement weather (hurricane, flooding, and power outages), the Adult Education Center may close to protect the safety of staff, volunteers, and Learners /clients. Please call (281) 485-1000 to determine if the Adult Education Center is open or closed.

    As a learner/client of the Adult Education Center, you should not:

    1. Loan or give an employee, contractor, or tutor money, goods, or gifts.

    2. Date an employee, contractor, or tutor of the Adult Education Center.

    3. Ask a teacher or a tutor to help with personal matters outside of instructional, training and career goals. If referrals are needed, Learners /clients should notify one of the Adult Education Center’s staff.

    Additional:

    1. If a teacher, tutor, employee, or contactor makes you feel uncomfortable for any reason, you should report this to the Adult Education Center’s Senior Staff (CEO, CFO, or member of management) immediately.

    2. The Adult Education Center recommends that Learners /clients should not visit a tutor’s home nor should a tutor visit Learners /clients home for tutoring.

    3. Learners /Clients are prohibited to ride with a tutor or offer your tutor a ride.

    4. Learners /Clients should meet tutors in a public place such as the Adult Education Center, Library, or church.

    5. Learners /Clients are referred to the Adult Education Center through the Probation Department or ordered by a Court to obtain literacy training. Learners /Clients must sign a release form, providing consent to the Adult Education Center to share information related to their case, identified goals, or needs during the term of service.

  • Adult Education Center
    Subject: Mutual Rights & Responsibilities
    Applies to: All Programs

    Learner/Client Responsibility
    Effective: 07/01/2019
    Revised: 08/10/2020

    Adult Education Center has the right to terminate services if Learners/clients violate any of the following:

    1. Physical violence or the threat of physical violence toward any family member, program learner/client, program staff member or tutor is not permitted.

    2. Rude or offensive language or other inappropriate behavior (including approaching program learner/client, program staff member or tutor in an abusive, harassing, and exploitative manner).

    3. Use of alcohol or other mind-altering substances before or during services is not permitted. You will be required to leave the premises if you smell of alcohol or appear to be impaired for any reason.

    4. Weapons are not permitted on the premises of Adult Education Center.

    5. Destruction of agency property will not be allowed.

    6. Breaking of confidentiality by talking about other program Learners /clients outside of classes and tutoring sessions are not permitted.

    7. Smoking in the building is not permitted.

    Engaging in any of the above behavior will result in removal from the premises and/or discontinuation of services.

  • Adult Education Center
    Subject: Mutual Rights & Responsibilities
    Applies to: All Programs

    Non-Discrimination Policy & Grievance/Complaint Procedure
    Effective: 07/01/2019
    Revised: 08/10/2020

    Equal Opportunity and Harassment Statement: The Adult Education Center (AEC) is an Equal Opportunity Employer/Program and Prohibits Discrimination and Harassment of Any Kind: AEC is committed to the principle of equal employment opportunity for all adult learners with a learning environment free of discrimination and harassment. All program decisions at AEC are based on organizational needs and learner needs, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, childbirth, and related medical conditions, sex stereotyping, transgender status, and gender identity), age, physical, mental or sensory disability, marital, civil union or domestic partnership status, past or present military service, family medical history, family or parental status, political affiliation or belief, or, against any beneficiary of, applicant to, or participant in programs financially assisted under Title I of the Workforce Innovation and Opportunity Act, on the basis of the individual’s citizenship status or participation in any WIOA Title I–financially assisted program, or any other consideration prohibited by law for the purpose of service. Harassment and intimidation include abusive, foul, or threatening language or behavior. The Adult Education Center is committed to maintaining a healthy and safe learning environment that is free of such harassment and will not tolerate discrimination against agency learners.

    Issues of discriminatory treatment, harassment, or intimidation on any of these bases should immediately be reported to the President & CEO or other members of the management in writing, and if substantiated, prompt action will be taken.

    Grievance Policy Procedure:

    1. You or your family may grieve directly to any staff member; however, if possible, complaints should be made directly to the staff member’s immediate supervisor by telephone or in writing.

    2. If your complaint is about a staff member, you will be asked to discuss your concerns directly with that staff member and follow-up with a written complaint.

    3. The immediate supervisor will discuss the complaint with the staff member and, at his/her discretion, may hold a joint meeting with you and the staff member.

    4. If you are not satisfied with the outcome of the proceedings at the supervisory level, you will be informed of your right to complain to the appropriate Senior Level Staff in writing.

    5. If a resolution is not found at this time your complaint letter will be forwarded to the Quality Assurance/Compliance Team (involving members from senior staff and/or board of directors) within three working days.

    6. Adult Education Center will acknowledge and document all complaints within twenty-four hours (or seventy-two hours if the complaint is lodged on a Friday). Any appeal will proceed as quickly as possible and forwarded to the President & CEO. You will be informed in writing of findings and recommendations within seven calendar days.

    7. If you would like this procedure explained to you in simpler language. You may have it explained as often as you like.

  • Adult Education Center
    Subject: Mutual Rights & Responsibilities
    Applies to: All Programs

    Reasonable Accommodations Procedure
    Effective: 07/01/2019
    Revised: 08/10/2020

    This procedure requires that learners with disabilities be afforded the same privileges and opportunities afforded learners without a disability. AEC programs does not exclude people with disabilities and must take reasonable accommodations to provide a person with a disability equal access. The definition of a person with a disability for purposes of nondiscrimination is:

    -A learner or individual who has a physical or mental impairment that substantially limits one or more life activities (e.g. blindness, deafness, cancer, heart disease, emotional or mental illness, and specific learning disabilities).

    -A learner or individual who has a record of a physical or mental impairment that substantially limits a major life activity (e.g. recovered from mental or emotional illness, drug addition, heart disease, or cancer).

    -A learner or individual who is regarded as having such a disability, regardless of whether they have the disability. Request for an Accommodation Statement & Process: You have the right to request a reasonable accommodation at any time while enrolled in an AEC program. All request requesting a reasonable accommodation can be made in person or in writing to the attention of management. A decision will be made within 1-2 days of the request. Once you make a request for an accommodation, AEC staff may not ask the nature or severity of the disability in question. AEC staff need only consider whether the request is reasonable and within program parameters and standards. Program modifications will not be made. Applicable Accommodations at AEC include: 1) Accessible Room and Auxiliary Aids and Services are permitted. You must secure these aids and services and responsible for payment. Caregivers can accompany you if that is indicated in the request for accommodation. Service animals are allowed. Disallowed Accommodations at AEC include: 1) Companion animals.

    The Adult Education Center can deny reasonable accommodation requests which would require a fundamental alteration in the nature of the program or which represent an undue financial and/or administrative burden. Denials of request will be made in writing and discussed with learner in person or mailed to the home address in the event the learner is unable to be reached.

    **The Adult Education Center is an Equal Opportunity Employer/Program. Auxiliary Aids and Services are available upon request to individuals with disabilities. (Please request reasonable accommodations a minimum of two business days in advance.) Relay Texas: 1-800-735-2989 (TDD) and 1-800-735-2988 (Voice) or 711.

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